Based in Bursledon, Hampshire close to Southhampton, Gem Construction covers all aspects of building and building maintenance in both residential and commercial areas.
This can range from a new door, wood flooring, extensions, roof conversions to a new house. The company has recently gained a good reputation for bespoke bathroom and kitchen installations and refurbishments.
The Company is a member of the Which Trusted traders which promotes a high standard of workmanship and customer relations, including online reviews.
The Company is also a member of Check-a-Trade, an online register where new customers can review work and reports from previous clients.
Having worked in the building industry from apprenticeship in 1971 Greg Cox established Gem Construction in 1988.
The initial focus then was on windows and conservatories but later expanded to cover all aspects of building work, such as loft conversions, extensions and new houses.
Recently after several successful installations the company is now specialising in bespoke bathrooms and wet rooms.
The company is run by the director Greg Cox who is ‘hands on’, so you are guaranteed a personal service. All trade skills are catered for and any works from small jobs to complete new buildings are fully project managed. The company has full Public Liability insurance.
Our business is built on quality, professionalism and also communications between ourselves and our clients. Your home is one of the most important places to be. You want the best level of service which includes affordability without compromising on quality. You also want someone who will communicate openly, identifying problems should they arise.
Gem Construction will offer you this and more, and will not leave you disappointed. Customer satisfaction is of utmost importance to us at Gem Construction and recommendation has always been our goal. This is borne out by the excellent feedback that can be seen on the Check A Trade and Which Trusted traders websites. We at Gem Construction provide a service that is second to none.
Being based in the area of Bursledon, Hampshire, Gem Construction has worked on projects in the surrounding area. Your project, however small, will be finished in accordance with your timescales and requirements. All work is 100% guaranteed. Should you have any problems, however small, with the work completed by Gem Construction, it will be resolved as soon as possible.
Website Enquiry Form
If you would like us to contact you regarding any of the services we provide, then please complete the form below, then we will make contact with you as soon as possible:
Statement of Company policy on Health, Safety and Welfare at work.
It is the policy of Gem Construction to do all that is reasonably practicable:
In implementing this policy the Company aims to eliminate all work related accidents and ill health and to achieve the highest levels of operational performance.
The company believes that this policy can be achieved by compliance with statutory requirements and the promotion of on-going commitment by all employees and sub-contractors to the highest standard of health and safety.
In following this Policy the Company will:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 02381 847990 or 07973253676, or write to us at Gem Construction, Hi-Lo, Hungerford, Bursledon, Hampshire, SO31 8DF, or email us at firstname.lastname@example.org and we aim to respond within seven days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
Introduction & Our Details
Gem Construction (Sussex) Ltd. For data protection purposes we are the ‘data controller’ of the personal data that you give us.
Our contact details are: Tel: 02381847990
Our Commitment to You
We are committed to protecting your privacy and to complying with the data protection /GDPR laws in the UK. In consequence, we collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.
What is the purpose and legal basis for us to collect and process your personal data?
The main purpose is to identify our customers to enable us to deliver to you the services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.
In addition, as long as you freely give us your consent, we may send you by post/email/text, newsletters and information concerning our products and activities including special offers and details of new services.
What personal data will be collected and processed?
Depending on the type of transaction you enter into, this may include your name, address, telephone number, and email address.
Who will receive your personal data?
We will receive your personal data on our website which is kept on a secure server in the UK where all personal data is encrypted.
We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services for our website, all of whom are subject to confidentiality obligations. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.
How long will we keep your personal data?
We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.
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